Apple’s OS X Mavericks update may be arriving later this month, in line with rumors that suggested a timeframe of late October. Apple is now reportedly training its AppleCare staff on how to deal with issues and the setup of OS X Mavericks, ahead of the public launch. Usually, Apple doesn’t release the software to all employees, giving only select employees access to it. This means that even the AppleCare support staff are unaware of the how to deal with the software until Apple trains them.
Early last month, Apple provided iOS 7 training for AppleCare staff prior to its release on September 18th. Now all employees are able to assist users with iOS 7 issues, despite the fact that they had to turn away developers who called in with issues with their betas over the summer. This is great news for customers who purchase a new Mac with OS X Mavericks installed, or if a user upgrades to the latest version. OS X Mavericks is capable of operating on Macbook models going as far back as 2009, which means the AppleCare staff will be quite busy with issues.
All AppleCare employees will be subject to a six hour course prior to the public release, in which they will learn all of the new features in OS X Mavericks as well as the installation process and troubleshooting. Essentially, they will be learning all the ins and outs of the software and will have to adjust as Apple releases new updates within days of the public release.