I was not able to find exact numbers for how many products Apple ships that are DOA, but if I had to venture a guess, it would be around 1%. Here is what you should do if it happens to you.
Consider what Apple’s sales and refunds policy says on DOA products:
Product: System Failure Out of the Box
An Apple-branded hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. If you believe that your product is DOA, please call Apple Care Technical Support at 1-800-APL-CARE (1-800-275-2273) within 30 calendar days of the invoice date. Apple Care Technical Support will determine whether the product is DOA and offer you the following options:* Replacement: The same product that you ordered will be shipped to you at Apple’s expense. An Apple Store Sales Support representative will contact you within 24 hours of your call with the replacement product delivery time and the procedure for returning the DOA product.
* Service: You may have the product repaired; however, once serviced, the product is no longer eligible for replacement.Product must be deemed DOA by Apple Care Technical Support within 30 calendar days of the invoice date in order to receive a replacement unit.
* DOA Terms and Conditions
o This DOA policy applies only to Apple-branded hardware products currently offered at the Apple Consumer Store. As new products are offered, Apple reserves the right to determine whether or not this policy applies.
o This DOA policy does not apply to third-party products that do not bear the Apple brand name. You may call the manufacturer directly with any third-party product issues.
o If the product is deemed DOA by Apple Care Technical Support more than 30 calendar days after the invoice date, Apple’s standard product warranty will apply.
o If the product is deemed by Apple Care Technical Support NOT to be DOA, Apple’s standard product warranty will apply.
o Shipping will be arranged at Apple’s expense for all products determined by Apple Care Technical Support to be DOA.
Apple reserves the right to test returned DOA products. If the condition of the product is misrepresented by the customer, Apple may impose a $400 handling fee. Ouch. Make sure it does not work as designed before you make the call!
Although this is a “far and few between” scenario, it is always good to know what to do…just in case.
"Apple reserves the right to test returned DOA products. If the condition of the product is misrepresented by the customer, Apple may impose a $400 handling fee. Ouch. Make sure it does not work as designed before you make the call!"
Where does it say $400 Handling fee?
It doesn't I got that information from customer service directly.