It’s been a slow summer since the launch of iPhone OS 3.0, so this edition of the Appletellcast looks outside of Apple towards Google, where Bill explains why Google Chrome will not have as big an impact as we first thought. Also, Kirk laments the loss of the Genius Bar’s usefulness, both commentators discuss some helpful apps, and a Storyist 2 competition is announced.

The June issue of Consumer Reports featured a survey that outlined the best tech support from various companies. On top of that list was Apple for both laptops and desktops. One area where Apple really came out on top was the percentage of solved problems. Whereas the average percent for problems solved by tech support more »