My AppleCare experience

When I signed up to write at Appletell nearly two months ago, I had planned to write frequently, but soon after I began writing, things took a turn for the worst. The problem was that my 15” powerbook G4 kept randomly shutting down about every 9 or 10 hours. Because I had purchased the AppleCare extended warranty, I was eligible to receive repairs free of charge. I called up AppleCare (1-800-APL-CARE) and explained the situation to a representative.

They decided to send me a box which I would send the computer back to them in to get it repaired. After a couple of days, I got the box in the mail, and after about 2 weeks I got the computer back from the repair center. I eagerly fired it up, and everything seemed fine, but I would soon find that instead of every 9 or 10 hours, it was now shutting down every 2-3 hours. I called up AppleCare again and I was shortly transferred to a senior repair representative. He was very nice, and said that he would be happy to set me up for a second, expedited repair. This time, after only 1 week, I got my computer back, but only to find out that my computer was now shutting down every 40 minutes. I called my representative at his direct number and spoke to him about the situation.