Canon USA, HP and FedEx Office Partner to Strengthen Retail Photo Printing Network

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FedEx Office (formerly FedEx Kinko’s) has formed an alliance with Canon USA and HP to create an “unmatched network of printing and imaging capabilities, giving
customers access to leading-edge technologies and a state-of-the-art machine fleet,” a joint release announced. The deal was inked as part of a strategy to allow FedEx Office to offer individuals and business customers a faster, more flexible and environmentally smarter way of creating, customizing, printing and distributing their materials, with better turnaround times and 24-7 access. ?

“Canon USA is pleased to join in this alliance with FedEx Office and HP to bring our advanced document imaging solutions to retail print consumers and redefine how people access, share and manage information—digitally and on paper,” said Joe Adachi, president and CEO, Canon USA. “This relationship builds upon the mutual technical understanding that continues to develop among our companies. Together we can provide an extraordinary customer experience to millions of FedEx Office customers.”??

The alliance represents an important step in the evolution of FedEx Office from a corner copy shop to a large, integrated printing network where work is transformed from digital files to Canon and HP printed images, either in-store or via online tools such as FedEx Office Print Online.

Beginning next month, FedEx Office will utilize Canon and HP as sole-source providers in their respective printing categories, and will deploy more than 12,000 Canon and HP printing devices across more than 1,800 locations in the U.S. and Canada. Most of the next-generation document imaging equipment will be installed over the next 12 months, laying the foundation for a range of products and services designed to help harness the explosion of printable content now accessible to consumers. ??FedEx Office also will implement creative HP publishing solutions, such as Snapfish by HP.

“Customers’ expectations of printing have changed dramatically, and we are transforming our business to stay ahead of those trends and improve on our leadership position,” said Brian Philips, president and CEO of FedEx Office. “In Canon and HP, we are choosing two companies that understand our business and whose incomparable reputations, brands and histories of innovation align with our vision to bring customer ideas to life through the world’s best print-on-demand network.” ??

“The HP and Canon alliance is delivering the most robust offering of products and solutions to FedEx Office, allowing the company to transform their stores into more expansive publishing centers and making it easier for customers to print what they want, when they want and how they want,” added Lynn Pendergrass, senior vice president, Imaging and Printing Group – Americas, HP.

The new network will utilize Energy Star devices that include Canon’s imageRunner Advance multifunction products (MFP) and imagePress digital press systems, representing Canon’s two largest investments in imaging device development over the past 10 years. In addition, HP is delivering Designjet large-format printers as well as online and “cloud printing” applications that are aimed at giving FedEx Office a competitive advantage and pave the way for stronger revenue streams.?

The devices will be the same in most locations, creating a uniform customer experience, and will have more user-friendly interfaces, particularly in the self-serve area of FedEx Office locations. And FedEx Office employees will be able to monitor the installed device fleet to ensure optimum working status and reduce potential downtime delays. ?

In addition, it’s projected the equipment will empower customers to capitalize on advancements in print technology that allow for remote printing, from wherever customers are located, whenever they want to print, using USB drives or smartphones. Cloud printing will also allow customers to store documents in a virtual space that is accessible from anywhere that a network connection can be established.,,

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