I think it’s fair to say T-Mobile hasn’t experienced such high demand for a phone in a very long time. With today’s launch of iPhone 5 pre-orders, there have been some technical errors on T-Mobile’s side. Although you may not encounter errors that will prevent you from ordering the phone anymore, you will probably be charged for shipping. The problem is T-Mobile’s website explicitly states “free shipping plus no activation fees” on ground orders. If this happened to you, you’re entitled to a credit.
When attempting to complete an iPhone 5 pre-order, T-Mobile will present you a few shipping options. The prices are $6.99 for 5-7 day shipping, $14.99 for 3-4 day shipping and $24.99 for overnight shipping. If you’re not looking for expedited shipping, you shouldn’t be charged $6.99. We’ve spoken to a T-Mobile representative who confirmed this. It was also confirmed by a representative using the T-Mobile Support Facebook application. If you got charged, just speak to a representative. They should tell you your account will be credited for the shipping charges.
It’s certainly a busy day for T-Mobile. If you call in, be prepared to possibly wait longer than usual. They’re experiencing high call volumes today.