Microsoft apologizes, extends Xbox 360 warranties

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Xbox 360 Failure LightsGood news for all your Xbox 360 owners out there. If you’ve been cursed with the dreaded red lights of death on your 360, you’ll be happy to hear Microsoft has extended all warranties to 3 years for all hardware.

“As a result of what Microsoft views as an unacceptable number of repairs to Xbox 360 consoles, the company conducted extensive investigations into potential sources of general hardware failures,” Microsoft said in a statement. “Having identified a number of factors which can cause general hardware failures indicated by three red flashing lights on the console, Microsoft has made improvements to the console and is enhancing its Xbox 360 warranty policy for existing and new customers.”

The unacceptable number mentioned is rumored to be in the range of 30%, no that wasn’t a typo. Over 30% of Xbox 360’s have or will break due to hardware failure. A far cry from Sony’s 1%. But Microsoft has stepped up to the plate big time, even offering to reimburse customers who had paid to have the repairs done. Way to go Microsoft, this just shows the world you’re not totally evil.

Via [Crave]

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