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HP suspends its Upline cloud-based storage service

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HP has taken their recently announced Upline service offline. An email from HP revealed the bad news that they have “suspended operation” and unfortunately gave no details as to when the service will return, other than a mention that they anticipate the downtime to be “temporary and short in duration” with a promise of email notification when it does return.

An attempt to login simply offers a message stating:

“The HP Upline Service is temporarily unavailable.”

To take the outage a little further it seems the service was initially intended for users in the US only, however the online signup initially allowed anyone to register. Sadly it looks like those located outside the US will not be regaining their access, at least not anytime soon.

After hearing about the Upline service I was initially excited and signed up almost immediately, in part because the service was free to try and use for a year, but also because I thought it would be a reliable service considering it was from a big name company. Sadly this just goes to show that you can never be too careful with your data, thankfully I have not uploaded any items that I cannot live without. Keep reading for the full bad news email from HP…

Dear HP Upline Service subscriber,
 
On Thursday, April 17th, HP suspended operation of the HP Upline Service.  We fully anticipate that suspension of the Upline Service will be temporary and short in duration, and will notify you when the Upline Service is operational again.
 
Please accept our sincere apology for this unanticipated interruption of your access to the Upline Service.  We appreciate your patience as we launch this new service, and are working hard to minimize inconvenience caused by this service interruption.
 
If you are a resident of the United States, your subscription will remain in effect and you will be able to continue using the Upline Service for the duration of your subscription period once the Upline Service is operational again.  Thank you for your patience, and we look forward to providing you with the HP Upline Service.
 
If you are not a resident of the United States, we regretfully must inform you that the initial launch of the HP Upline Service was intended for United States residents only.  Unfortunately, our filtering tools did not adequately screen for subscribers residing outside of the United States.  We thank you for your early adoption of the Upline Service, and look forward to being able to provide the HP Upline Service to you when we launch it in your country of residence.  Since the HP Upline Service is presently offered for use within the United States only, we will be discontinuing your current subscription.   After we notify you that the Upline Service is operational again, you will have a limited period of time to access and download files that you have uploaded onto the HP Upline Service servers.  After that time period, you will no longer have access to your present HP Upline Service account.  If you would like to be contacted by us when the HP Upline Service is made available in your country of residence, please send us an email at help@upline.com.  We apologize for any inconvenience.
 
 
Sincerely,
The HP Upline Team

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  1. HP Upline is shutting down.

    SafeCopy Backup, http://www.safecopybacup.com, is offering a 10% discount to HP Upline customers. Keep in mind SafeCopy is already 1/3 the cost of the HP Upline Family Plan which is limited to 3 users.

    With SafeCopy you can purchase ONE account for ALL your computers. Works on Mac, PC, iPhone, Smartphone. SafeCopy also allows you to easily share files over 1GB.

    Promo code of “upline” is good through April 15th.

    Troy Hickerson