Best Buy playing dirty tricks on customers?

If you have ever shopped at Best Buy or looked at their advertisements, you probably know that they will match the price of a local competitor, as long as you show them valid proof. This helps both the company and the consumer, it takes sales away from their competitors, and it may be more convenient for a customer to purchase a specific item at the local Best Buy.

According to a report by HDGuru, several customers have sought a price adjustment only to be denied by employees. The reason they were declined the price adjustment? The competitor store had the sale for a limited time only (3 days) and the employees claimed they do not honor limited times sales. The interesting thing is, if you take a look at the graphic, nowhere does it specify limited time offers aren’t honored. If you think about it, most amazing deals are limited time offers. If the price difference is only a few bucks, then people aren’t likely to even attempt to ask for a price adjustment, but when there is a significant deal going on, chances are it’s a limited time offer.

This ordeal doesn’t end here, however. An unnamed Best Buy source claims that employees were denying price adjustments because they received orders from higher management. In today’s economy, many companies are doing everything that they can to save money (even if executives are receiving insane bonus payments). If not honoring price adjustments means saving several thousand dollars and keeps jobs, then Best Buy will do that. Whether or not this anonymous source is telling the truth or not remains to be seen.

If any other developments surface about this, we’ll be sure to let you know.

Read [HDGuru] Via [CNET]