TechnologyTell

Verizon email server and website suffers major outage

Sections: Communications, Email / IM, Web, Websites

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VerizonAs of approximately 4am EDT, Verizon customers began experience errors when trying to send and recieve email. The errors began as server timeouts but quickly moved to more ominous ones such as “Server Error: 0x800CCC90 Server Response: -ERR [SYS/PERM] Service Not Available.” Users who attempted to log in at the Verizon.net website were met with startling errors such as “Sorry, your account does not exist on our servers.” Things went even further south when the entire site fell off the net, replaced with this happy message:

Failure of server APACHE bridge:

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No backend server available for connection: timed out after 10 seconds or idempotent set to OFF.

Yep, it looks like their server crashed and died! As I am a Verizon customer myself I called their tech support to find out what the story was. The rep insisted everything was fine and blamed it on my computer. Uh, no don’t think so. When your website is telling people there’s no server to connect to, you have definite problems!

As of 6:30am EDT POP mail was restored while website access is intermittent at best. Slow, poorly formatted pages alternate with the APACHE failure message quoted above. Mail on the POP side is trickling in and is delayed. Users up and down the East Coast have been flooding DSLReports.com with outage reports, so the problem seems to be fairly widespread.

Mail and server outages seem to be a fairly regular occurrence these days yet Verizon refuses to acknowledge or apologize for the downtime. The last update on their System Status page is from January. What gives, Verizon? Why don’t you want to communicate with your customers?

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5 Comments

  1. [quote]The last update on their System Status page is from January. What gives, Verizon? Why don’t you want to communicate with your customers?[/quote]

    Cause their email was down? lol

    Trick question
  2. May be there is problem with his system but here it means that internet speed is slow down so there is some problem in sending and receiving data.

    But may be there may be maintenance is going on Verizon Server..But that is not for ever some time due to maintenance or slow-donw…..

    Thanx.

    gandharva
  3. This is totally unacceptable!!! We haven't had any e-mail since March 26th, and am finding out that we can't send any either!!! What is going on?? Nothing in the news or paper. On line with the tech 2 days ago, who said it would be resolved that day. At least be honest with your customers. As soon as our contract is up,we'll be switching servers
    Bob

    Bob
  4. Well.. Well from May 28th we are fine i dont get a message as such Failure of server APACHE bridge:

    ——————————————————————————–
    No backend server available for connection: timed out after 10 seconds or idempotent set to OFF.
    ——————————————————————————–

    Build date/time: Jul 20 2008 10:56:09

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    Change Number: 1136334

    but now July 29th we are down again i suppose? is this correct if i read the above editorial right.. this same exact message was sent to other verizon cusotmers on May 28th… however for me a email coustomer with my family for years i didnt get this message on May 28th then all of a sudden at 10 pm on July 29th i recieve this message… can someone help me out here please

    Amanda Crane
  5. As I read over the comments posted by Battlefield fanboys, I couldn't help but notice how so many were impressed by the announcement of server load being 400% more than expected. I will simply reply with a link and a quote from a story that I wrote days before the release of Bad Company 2. Call it extrasensory perception. Call it lucky. Whatever you call it, 'nuff said. Hide your children! EA has once again failed with their servers and players losing connection.

    Baron