Vonage makes $3 million settlement with 32 states

It has been sometime since we last heard Vonage related news, well aside from the unveiling of Vonage World anyway. This latest bit is not a new product announcement, but may still come as good news for previous customers.

It seems that Vonage has reached a $3 million dollar settlement with 32 states. And this settlement means that previous customers, those that had trouble canceling and were billed after the fact may be eligible for a refund.

The affected states include Alabama, Arizona, Arkansas, Connecticut, Florida, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Michigan, Missouri, Montana, New Hampshire, New Jersey, New Mexico, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Vermont, Washington, Wisconsin and West Virginia.

But more specifically, the issue at hand deals with certain incentive programs that Vonage customer service reps were offering in an attempt at keeping you as a customer. And according to the Jacksonville Business Journal, those CSR’s were “sometimes too eager to earn their bonuses” and in turn made it “extremely difficult, and sometimes impossible” to cancel your service.

Anyway, if you were one of those affected, or believe you were affected, you may want to pay attention and although your word alone will not guarantee a refund, it was suggested that if “you think you might qualify for a refund, contact your state attorney general’s office.”

Read [Jacksonville Business Journal] Via [Consumerist]