AT&T’s iPhone users who attended this year’s CES in Las Vegas last week found much frustration when attempting to use their phones. There were widespread complaints about the poor service, with many users unable to make calls, send tweets, download emails or do much of anything that required data. Not surprisingly, Verizon didn’t hesitate to release a statement about how rock solid their service is:
What we have done and continue to do is have a buffer of capacity above what our demand is at any given point in time. When we see consumer demand begin to feed into that capacity, we scurry out there to add more capacity,” said Dick Lynch, Verizon Wireless’s chief technology officer, who was at CES displaying Verizon’s LTE network and devices. “This is a very simple concept and something we have done religiously over the year.”
AT&T has not responded to the criticism but it just adds to the black eye the company is getting in areas like San Francisco and New York City, where service is quite poor due to the strain being placed on the network by iPhone users. It’s clear AT&T is going to have to stop dragging its feet and sitting back on their laurels and make a strong and determined effort to fix their network in 2010 or they may find themselves slipping to back of the pack.
Read [Washington Post]
AT&T has a horrible customer service. We cancelled the service and they owed us the money to be refunded. A lady with name Mellissa promised that she will refund the money. Never got refund, Instead they kept on charging us for next two months and kept claiming that we have not cancelled one of the three numbers we had. After numerous hold and talking to four people (Natelie, Alma, Tom Gossin, Daniella laymen), they still not buzz even though we had not used that phon for last six months at all! They just kept repeating like a broken record the same thing that number was not cancelled (it was!!). They again connected me to customer service, and after another 20 minutes wait the call got dropped (shame on them)
Customers be aware, AT&T is a cheat, dishonest company with extremely poor customer service. I will recommend everyone AGAINST any AT&T service.
I have received a completely defective I-Phone and the Manila based ATT rep told me quite abruptly that I have to exchange the phone for a no-commitment price which is $400 more than the original price and the extra amount would get paid to me after 2 billing cycle i.e. 60 days ! I can still bear the fact that I spoke to a guy who can hardly comprehend my English but as this exchange policy this is just unacceptable.