Apple and AT&T have had their share of troubles throughout the whole pre-order process. As of yesterday, there were many people claiming their iPhone order had been cancelled, either on AT&T’s end or on Apple’s end. As you can imagine, these customers were very frustrated, and who wouldn’t when greeted with an email such as the image above. Or if you ordered your iPhone 4 from Apple, your email text read
We were unable to complete the authorization process for your iPhone order. As a result, we had to cancel your iPhone order. To complete the purchase of your iPhone, please visit an Apple Retail Store or an AT&T company-owned retail store.
We apologize for this inconvenience.
Apple Online Store Team
According to a AT&T representative who commented on Gizmodo’s article, the reason behind AT&T terminating iPhone orders was because the customer hit the submit button too many times and AT&T was simply cancelling the erroneous orders. That kind of makes sense, assuming the guy is actually who he claims to be, but some people who only hit submit once are still faced with a cancelled order.
In a related story, some iPhone 4 pre-orders have begun shipping today. However, in light of all the recent news stories regarding the iPhone 4 debacle, I am sure most customers are skeptical their iPhone will actually arrive on time until the doorbell rings and they are holding the iPhone 4 in their hands. The image at the end of the post represents an email from Apple saying the customers’ iPhone has shipped.