“Facebook is the dominant social network,” Dan Olds, an analyst for The Gabriel Consulting Group, said. “The site definitely has been hurt by the turmoil surrounding their privacy policies but there really isn’t a strong alternative right now. So even though their customer satisfaction scores suck, users are going to continue to flock there because Facebook is where their friends are.”
I am an avid Facebook user and enjoy it. I, like many users am not happy with the privacy changes like being forced to display certain personal information in the directory, but overall I am satisfied with the site. How about you?
Of the 30 sites included in the survey, Wikipedia came out on top. Twitter was excluded because of the amount of users that access it through third party apps instead of the main site.