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Verizon giving back — to customers that they previously overcharged for data

Sections: Business News, Cellular Providers, Communications, Mobile

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It looks like Verizon is going to be making good with customers that they have previously and incorrectly overcharged for data usage.

“As we reviewed customer accounts, we discovered that over the past several years approximately 15 million customers who did not have data plans were billed for data sessions on their phones that they did not initiate. These customers would normally have been billed at the standard rate of $1.99 per megabyte for any data they chose to access from their phones.  The majority of the data sessions involved minor data exchanges caused by software built into their phones; others involved accessing the web, which should not have incurred charges.  We have addressed these issues to avoid unintended data charges in the future.”

According to the details from Verizon, it looks like most customers will see a credit in the range of between $2 and $6, though some will see larger. As for when, the credits will begin coming in October and carry on through November. Bottom line, each individual customer is not going to be getting all that much back, but in total that is quite a bit of money that Verizon is returning. Sadly, though, for many the refund will not even cover the cost of a Starbucks.

Read [PR Newswire]

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