As part of a series of initiatives to improve customer experience, Telus will start providing “unlocking” service to most SIM-based devices starting February 15. The service will be available for Telus postpaid customers and will grant Telus customers with more flexibility and freedom in using their mobile phones.
According to David Fuller, Telus Chief Marketing Officer, the decision to offer unlocking service was in response to customers requests to have freedom and flexibility in using their devices as they wish.
“It’s all part of our commitment to continue to drive flexibility, simplicity and transparency within our offerings. Over the last few years, we’ve eliminated system access and carrier 911 fees, designed simpler family plans, created proactive alerts that notify customers going over their data allotments, and created options for our customers to upgrade to a new device faster. Helping our customers to unlock their device is just one more step in this overall service evolution,” said Mr. Fuller.
Under the new service customers who are subscribed to a monthly postpaid plan from Telus and are using active and eligible SIM-based phones can have their phones unlocked. Unlocking fee will be $50.