Siri came storming onto the scene with the iPhone 4S. For some reason, talking to your phone never seemed so compelling until Siri came along. Apple uses Siri as a major selling point for the iPhone 4S even though its technology has been around a while. For all the good Siri has done selling iPhones for Apple, the little virtual assistant has proven to be difficult to work with in real life. One man from New York named Frank M. Fazio has had it with Siri’s issues and filed a class action suit against Apple. He claims Apple’s advertisements promoting Siri are misleading.
AllThingsD uploaded a copy of the complaint, but it’s far too blurry to read. Therefore we’ll have to use AllThingsD’s quote from the complaint to get a better idea of what Mr. Fazio is upset about.
“[I]n many of Apple’s television advertisements, individuals are shown using Siri to make appointments, find restaurants, and even learn the guitar chords to classic rock songs or how to tie a tie,” Fazio said in his complaint. “In the commercials, all of these tasks are done with ease with the assistance of the iPhone 4S’s Siri feature, a represented functionality contrary to the actual operating results and performance of Siri. … Apple never disclosed that the Siri transactions depicted in its television commercials are fiction and that actual consumers cannot reasonably expect Siri to perform the tasks performed in Apple’s commercials.”
To his credit, the people I know with an iPhone 4S don’t use Siri often. Their biggest complaint is that Siri doesn’t work like it’s supposed to. I’m sure Fazio’s complaint has merit, but I’m not so positive this class action lawsuit will go very far.