Even though T-Mobile USA received enough assets from AT&T to begin building a LTE network, T-Mobile still has a continuously shrinking customer base. Due to those difficulties, T-Mobile CEO Philipp Humm sent a memo to T-Mobile staff stating 1,900 call center jobs will soon be eliminated. T-Mobile is closing its call centers located in “Allentown, Pennsylvania; Fort Lauderdale, Florida; Frisco, Texas; Brownsville, Texas; Lenexa, Kansas; Thornton, Colorado; and Redmond, Oregon.”
The call centers will be closed three months from now. Of the 3,300 employees that will be displaced, T-Mobile is going to hire 1,400 additional employees to work in the remaining call centers. Although employees will be allowed to transfer to the other 17 call centers, they also have the option of accepting a severance package and assistance in finding a new job. T-Mobile will also continue to pay towards employee health benefits for two months after the facilities close.
The jobs cuts won’t end there. We’ll know of more eliminated positions in May. However, Humm says those jobs won’t come from call centers, T-Mobile corporate stores or engineering staff.