8 reasons why other companies could learn a lesson from HP’s tech support!

I love my HP Pavilion notebook, but the other day Vista decided it didn’t feel like booting. Reboots, the Windows Repair Console and even the Recovery DVD didn’t help. So, I called HP tech support. My warranty ended in July, so I was prepared for the worst; instead, I was pleasantly surprised. Other companies take note: this is how tech support is supposed to be!

1. No waiting. I got a LIVE PERSON within minutes. No long hold times or endless menus. This alone makes HP shine.
2. No language barrier. I could understand her. She spoke clear and perfect English, something sorely lacking in many tech support call centers these days.

Check out more reasons after the break.