Fewer things are more frustrating than having a glitch with an online account, a gadget or computer die or simply not function properly, or an application go haywire. When that happens, a call or email to tech support is usually in order. For some this just adds to the frustration. No one likes long response more »

Dealing with cable companies can be a hassle: long hold times, missed service calls, confusing options. Comcast seems to be changing at least some of this with their new Comcast4U text service. This new service allows you to text commands to Comcast to make dealing with them a whole lot easier. “We developed COMCAST4U using more »

This is one story of hacking a website and making a change to your account that seems to have had a happy ending. According to the story, Douglas Mezzer and his roommate had a DSL account with iiNet and everything was going great until his roommate moved out. The DSL continued to work, however the more »

I love my HP Pavilion notebook, but the other day Vista decided it didn’t feel like booting. Reboots, the Windows Repair Console and even the Recovery DVD didn’t help. So, I called HP tech support. My warranty ended in July, so I was prepared for the worst; instead, I was pleasantly surprised. Other companies take note: this is how tech support is supposed to be!

1. No waiting. I got a LIVE PERSON within minutes. No long hold times or endless menus. This alone makes HP shine.
2. No language barrier. I could understand her. She spoke clear and perfect English, something sorely lacking in many tech support call centers these days.

Check out more reasons after the break.