The 2010 American Customer Service Index is out. It surveys over 70,000 people to measure their satisfaction with a variety of businesses and websites. This year, Facebook came in almost dead last, with only MySpace fairing worse. That’s right, according to the survey people like the IRS site better than Facebook. The most common complaints more »

A new report is revealing that most federal agencies aren’t following security protocols that could prevent phishing attacks. The report by the Online Trust Alliance, a group of security companies working to fight email and Internet fraud, found that 56% of the 25 agencies it studied did not authenticate emails or domain names, leaving themselves more »

Tax related phishing scams continue to rise as the deadline for filing taxes nears. Experts say the most common types of tax related phishing scams include fake offers of refunds, economic stimulus payments, or help getting rid of tax debt. When the recipient unwittingly follows the link provided, they are taken to a site where more »

PayPal has been asked by the IRS via court order to provide records regarding the use of offshore credit cards. The request is part of the IRS’s off shore compliance program. Many members of the online gambling community are protesting the action, calling it violation of Internet privacy. PayPal was involved with online gambling from more »