T-Mobile ranks #1 in Customer Satisfaction by J.D. Power

J.D. Power and Associates has published their first volume of the 2008 US Wireless Retail Sales Satisfaction Study. And guess who came out on top? As if the post’s title wasn’t obvious enough, T-Mobile has been awarded the first place spot in Retail Sales Satisfaction, achieving an overall score of 716 in customer satisfaction. Alltel and Verizon claim the number 2 and 3 spot with a score of 714 and 706 respectively. Likewise, T-Mobile also received top honors in January for #1 Customer Care in the J.D. Power and Associates’ 2008 Wireless Customer Care Performance Study. With T-Mobile’s 3G roll-out plans this year, the wireless company has never looked better. Now, if only they offered the iPhone, I’d actually switch. But in the meantime, I’m stuck with the non-ranking AT&T.