Dell shipping systems with pre-installed keylogger?

At least one unidentified Dell user has recently found some additional hardware installed on his newly purchased laptop. Now, normally most people would be happy to find something extra included, but in this case it seems to be exactly the opposite. The additional hardware that was found was a hardware Keyghost keylogger. The user did what most people would do, immediately called up Dell, sadly the response was not exactly welcoming. According to the Dell tech support rep:

“The intregrated service tag identifier is there for assisting customers in the event of lost or misplaced personal information.”