Fewer things are more frustrating than having a glitch with an online account, a gadget or computer die or simply not function properly, or an application go haywire. When that happens, a call or email to tech support is usually in order. For some this just adds to the frustration. No one likes long response more »

The holidays are here again, which means it’s time to visit the family. For many of us, that means it’s time to be asked everything about the web, smartphones, or anything else tech-related. For others, we deal with those questions all year-round. Today Google has launched a website to make those conversations a bit easier. more »

I wonder. I wonder how Apple’s impressive marketing team feels about Steve Jobs responding to consumer inquiries. The marketing teams obviously works awfully hard to maintain the Apple brand image, so what does Mr. Jobs terse responses add to the mix? I can’t believe the marketing team is thrilled about it. Every so often we more »

When you go out to Sam’s Club to buy your 30 pound bucket of mustard, you can now get your electronics with free tech support as well. Sam’s Club will also start a delivery and installation service with varying prices; delivery starts at $50, installation at $89. Tech support, delivery, and installation will begin on more »

I love my HP Pavilion notebook, but the other day Vista decided it didn’t feel like booting. Reboots, the Windows Repair Console and even the Recovery DVD didn’t help. So, I called HP tech support. My warranty ended in July, so I was prepared for the worst; instead, I was pleasantly surprised. Other companies take note: this is how tech support is supposed to be!

1. No waiting. I got a LIVE PERSON within minutes. No long hold times or endless menus. This alone makes HP shine.
2. No language barrier. I could understand her. She spoke clear and perfect English, something sorely lacking in many tech support call centers these days.

Check out more reasons after the break.