Something odd happened when I checked the PlayStation Store earlier tonight. When I was going in to redeem my free PlayStation All-Stars Battle Royale Kat and Emmett DLC, I noticed that the Minion Super Pack 1 DLC was also showing up as “free.” It seemed odd to me, especially since I didn’t remember seeing it listed as free in the February 12, 2013 PlayStation Store Update on the PlayStation Blog, so I ignored it. Good thing I did, because it was a glitch. It and a handful of other PlayStation Store products were falsely listed as free earlier tonight when the store first updated and people who jumped on the alleged “deals” were then charged for the items.
As of right now, the PlayStation Store issue has been remedied. That doesn’t help the people who took advantage of what appeared to be Free for PlayStation Plus member games and DLC. Affected listings included Alien Breed (PS3, Vita), some King of Fighters XIII DLC (PS3), Might and Magic: Clash of Heroes (PS3), NBA2K13 (PS3), PlayStation All-Stars Battle Royale Minions Super Pack 1 DLC (PS3, Vita) and Rayman 3 HD (PS3). People who didn’t have funds in their wallet and no credit card attached to their account should be fine if they clicked on the “free” items, but those who did have funds and clicked are now out actual money.
Sony is aware of the PlayStation Store issue and has created a post at the PlayStation Community Forum to keep people updated. If you jumped on the games that you thought were free and feel duped, contact PlayStation Support. Your best option may be to either wait until tomorrow, as the Sony representative says the company will say how it will be handled February 13, 2013. If you feel impatient, you may also want to be on the phone at 6am PST to talk to customer support. The number is 1-800-345-SONY.
The way I see it, Sony’s got a bit of a problem on it’s hand with how it handles this. The people who grabbed these items from the PlayStation Store when it said they were free are entitled to their money back. However, is it possible for Sony to issue a refund, but then also take away the game licenses? Because if these people get their money back and get to keep the games, then it’s unfair to all the other PlayStation Store shoppers who didn’t get them for free. Let’s hope there’s a way to recompense the people who were victims of the glitch while also being fair to other PS3 and Vita owners.
Source [PlayStation Community Forum]