Dear Microsoft,
On April 12, 2010 I experienced my first red ring of death. Several weeks prior to this tragedy I started to notice behavior changes in my Xbox 360. It started taking longer to load when starting up, multiplayer matches ended with my console freezing and the fan would make strange sounds. Little did I know that it would take downloading Mass Effect 2 content to finally bring my console down. Even with all this I want to thank you for making things right and providing me with excellent customer service.
Allow me to explain.
My Xbox 360 was purchased in 2008. Even though the Xbox 360 website said my serial number indicated my console was out of warranty, I knew you had extended all Xbox 360 warranties for three years after the date of purchase. Armed with this knowledge I called customer service to dispute this matter. The gentleman who answered the call was polite and accommodating. After answering a few easy questions, he proceeded to send me a shipping label with detailed instructions on how to send my console back for repair.
Though I received the label on April 12, I didn’t ship my Xbox until April 25. It took three days to reach its destination and within one day it was repaired. On April 29 my Xbox 360 left the repair facility and today (April 30) it’s in my city. I was expecting a couple weeks or more to go by before getting my Xbox back. Instead it took less than a week. That is incredible.
I shame you Microsoft for creating a console with such a high rate of failure, but applaud your response to this epidemic. I don’t know what others have experienced in this situation, but you get five gold stars from me.
Sincerely,
Jeremy Hill
P.S. For some reason I’m missing 80 MS points. I’ve had 120 MS points for months and now I’m down to 40. Can I have them back please? Thanks.
your lucky, when mine went to red i had to talk to this idiot who was acting like it was my fault it went to red! Seriously, what did he think this was a new problem??