The PSN outage is affecting everyone right now. Customers have to deal with not being able to play games online or download new content. Worst of all, customers are worrying about the safety of their identities. For Sony, this hack has required the company to spend an unspecified (but undoubtedly large) amount of money in security costs, employee overtime and loss of revenue. Sony also is paying for the AllClear ID Plus service for millions of customers, and it’ll lose even more money once it gives everyone free games and services once PSN returns. Third-party game publishers are taking a big hit too as evidenced by Capcom.
Christian Svensson, Capcom’s senior vice president, wrote a post a couple days ago on the Capcom Unity forums. Svensson connected with the public as a consumer and an executive. He expressed his displeasure in not being able to go online with the PS3, and the frustration of having his personal information stolen. At the same time, Capcom is a business that needs money to stay afloat. As a company that has many games and DLC tied up in the PlayStation Store, Capcom’s bottom line is being hurt.
“On a related note, as an executive responsible for running a business, the resulting outage obviously costing us hundreds of thousands, if not millions of dollars in revenue that were planned for within our budget,” Svensson wrote. “These are funds we rely on to bring new games to market for our fans.”
Some of Capcom’s games even require PSN access to play offline.
One could imagine how the outage is hurting independent developers that don’t have nearly as many resources as Capcom. PSN has been down for a long time and it may not be back in full until the end of May.