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Ouch! Nest stops Nest Protect alarm sales due to unsafe feature

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nest-protect1So Nest is getting a lot of negative press this week after a barrage of great press. One, a lawsuit we reported on earlier this week and now this, an open letter from the CEO Tony Fadell in which he calls into question the safety of the Nest Protect Smoke + CO2 alarm and announces that they will stop sales of the popular device until further testing has been conducted. That’s gotta hurt.

The problem? The Nest Wave feature that lets you wave your hand in front of the Nest Protect to shut it off in the case of a false alarm, and the potential for it to be inadvertently triggered leaving your and your home vulnerable to fire and CO2 poisoning. I’m sure a fix will come soon, but in the meantime, Nest Protect owners be wary. Here is what Fadell had to stay about the situation:

At Nest, we conduct regular, rigorous tests to ensure that our products are the highest quality. During recent laboratory testing of the Nest Protect smoke alarm, we observed a unique combination of circumstances that caused us to question whether the Nest Wave (a feature that enables you to turn off your alarm with a wave of the hand) could be unintentionally activated. This could delay an alarm going off if there was a real fire. We identified this problem ourselves and are not aware of any customers who have experienced this, but the fact that it could even potentially happen is extremely important to me and I want to address it immediately.

We feel that the best and safest thing to do is to immediately disable the Nest Wave feature to resolve the issue and remove any safety concerns. While we fix Nest Wave, we have also halted sales of all new Nest Protect alarms to ensure no one buys an alarm that needs an immediate update.

 

Here is the deal:

1) If you have a Nest Protect on WiFi, the Nest Wave feature will be automatically disabled within the next day, yet it will continue to work.

2) If you have a Nest Protect not on WiFi, Nest says it’s very important to immediately connect to Wifi so that the Nest Wave can be remotely disabled.

3) If you have a Nest Protect and no access to Wifi, you need to stop using it and you’ll get a complete refund.

4) If you want to buy a Nest Protect, you’re out of luck until the Nest Wave problem has been fixed. That’s because every Nest Protect is shipped with this feature on as a default.

 

For the complete scoop, read the letter from Fadell.

 

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