Some players have handled the extensive branching on the Total Recall Extended Director’s Cut Blu-ray better than others. The others seemingly can’t jump streams fast enough to keep everything moving smoothly, and that’s been causing a lot of audio dropouts. Sony is aware of the problem, and is pressing adjusted discs, but in the meantime they suggest changing your player from Bitstream to PCM as a temporary fix:
Dear Valued Consumer,
We apologize for any inconvenience regarding the sound quality with the release of Total Recall Bluray disk. We are currently in the process of re-producing Bluray disks that will not have these sound issues.
There is a work around available for your current disk. The best way to work around this issue is change your audio output settings on your Blu-ray player. You should be able to change your player’s output from “Bitstream” to “PCM”. Each player is going to be a little different, but this can typically be done in the player’s menu or settings. If you have any questions on this process for your player, please contact the manufacturer of your player.
If adjusting you audio settings does not work, Sony will be offering an exchange for your current disk with the new re-mastered disk. To receive a replacement disk please reply with:
The UPC number from the case:
Address (No PO’s):
Contact Phone Number:
You will then receive an email with instructions to return your disk to us.
The exchange process can take 3 to 5 weeks (or longer depending on the date the replacements are available).